We offer exchanges on unwashed and unworn items with original tags within 14 days of delivery. Please email: firstname.lastname@example.org with your order number in the subject line to initiate an exchange. We are not responsible for any shipping fees. Please provide us with a tracking number when making an exchange. We do not assume any responsibility for delayed or lost packages. All of our items are shipped from Victoria B.C Canada Via Canada Post and are not tracked, a tracking option can be added on for an extra fee. We are not responsible for lost or stolen packages when standard shipping is used and not tracked and insured. We try to have your purchases shipped within 2-3 business days. Once items ship we have no control over their arrival date.
International orders may be held at customs and may take a bit longer to arrive, please know this when placing an international order. We are not responsible for duty or customs fees incurred upon delivery. Shipping times vary depending on location. It could take 2 weeks for standard shipping to Canada and U.S and 4 weeks for all international orders to arrive.